McCarran Rental Cars

Useful Information

Policies

We are in the process of building a world-class airport for Los Angeles. Due to construction in the Central Terminal Area, allow extra time for hotel, parking and other shuttles to arrival. Thank you for your support as we improve your LAX experience.

http://www/lawa.org/laxdev/RoadAlerts.aspx.

Shuttle pick up is on the lower/arrival level islands in front of each terminal under the purple sign "Rental Car Shuttle." Courtesy phone is located in baggage claim area. When exiting the airport, follow the signs to "ground transportation" and stand under the purple sign marked "car rental companies" to await shuttle pick-up. Customers can board the Dollar or Thrifty Shuttle Bus.

Additional Drivers must appear at the rental counter with the Primary Renter, and must qualify with a valid driver's license in their own name. There are charges for additional drivers, unless other contractual conditions apply.

After Hour Returns: After Hour Returns are allowed. Park the vehicle in the designated return spot. Lock all doors, record the return date and time, mileage, and tank level on rental agreement jacket. Hand keys and rental agreement over to the Return Agent. The Agent will then page the shuttle bus for customer pickup. Location will mail copy of rental receipt.

Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) are optional. Additional charges apply.

Driving is restricted to the continental United States and Canada. Please advise the rental counter upon your arrival if you intend to cross the Canadian border and return to the renting location. When driving into Canada, you will need a copy of your rental agreement and must provide a valid passport. Vehicles rented in the United States may not be driven into Mexico without obtaining Mexico Insurance at the rental counter. Mexico Insurance provides a customer with liability and damage protection on the rental vehicle to be in compliance with Mexican law when visiting Mexico. Vehicles must be returned to the location from which they were rented, unless prior authorization has been given by the rental car company at the time of the reservation that the vehicle can be returned to a different location. No offroad driving is permitted.

Blue Chip Rewards service is available during the locations regular hours of operation. Blue Chip Members should proceed to the shuttle bus area and lineup under the purple sign for Rental Cars and wait for the Thrifty Shuttle Bus. Once they arrive at the rental location, proceed to the Express Desk to retrieve their rental agreement and vehicle.

To qualify to rent a Thrifty vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card or debit card (see Debit Card Usage below) in the renter's own name with available credit and funds. A physical card must be presented as Digital Wallet cards are not accepted. Non-prepaid Debit cards issued under a VISA, MasterCard or Discover logo which draw funds directly from the cardholder’s account may be used at the outset of a rental when the following requirements are met: Vehicle class reserved is Compact through Full-size ONLY, present two (2) valid forms of identification; and proof of a return travel ticket to coincide with the rental (airline/train/cruise). Debit cards are NOT accepted at the outset of a rental to qualify on Premium vehicles and above, including Convertibles. At the time of rental, an authorized hold will be secured on your credit/debit card provided to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use for the duration of the rental. We will place an authorization amount of $200 for a Major Credit Card and $500 for a Debit Check Card, plus the cost of the rental. The above incremental hold will not be applied to established Express members with a VISA card in their profile. In most cases, the location will perform a credit check for Debit Card customers to determine credit worthiness at the time of rental. The customer must meet the minimum criteria to rent using a Debit Card. In addition, the acceptance of debit, prepaid or store value cards is contingent upon the card having available funds to cover the estimated charges plus an authorization of up to $200.00 for a Major Credit Card and $500.00 for a Debit Card given conditions depending on location, length and date of rental that will be outlined at time of rental. For customers with a PC Coupon, the estimated amount is the approximate total not including your promotion. If Thrifty cannot secure credit approval or funds for this amount and/or proper identification credentials are not supplied, Thrifty will decline your rental. Upon completion of rental, a different debit or credit card can be accepted for payment at the end of your rental. Cash rentals which require an up-front deposit of cash are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available from Thrifty.com. Prepaid Debit cards or store value cards are accepted for payment at the end of your rental. Franchise locations may set their own requirements for debit card acceptance. Please contact location for more details.

When the renter chooses to receive Frequent Flyer miles, we will collect a Frequent Flyer surcharge, not to exceed $1.50 per day, at the time of rental to offset a portion of the annual cost of participation in the Frequent Flyer program.

Reservations will be honored for 6 hours after original scheduled pick up time. Customers with reservations who experience weather or mechanical delays with airlines will be accommodated.

Non-Smoking Fleet

Many roads throughout the United States are “all-electronic,” which means that there is not an option to pay for tolls with cash or credit/debit cards when utilizing these toll roads. As a convenience, Thrifty offers its customers an all-inclusive tolling product - PlatePass - which is an optional product to pay a daily fee for all electronic tolls that the customer encounters during his/her rental.(Prices vary by state) If a customer declines the PlatePass All Inclusive option, Thrifty will charge the customer a $9.99 usage day fee for each day the customer each toll incurred plus the cash/highest undiscounted price for each electronic toll incurred, unless the customer makes some other arrangement to directly pay for the electronic tolls he/she incurs. These toll-related charges can be avoided by staying off toll roads, using a personal transponder – where permitted – or by making direct-pay arrangements with the toll authority – where allowed.

Customers who do not purchase our refueling option must refill the vehicle within a 10 mile radius of the rental return facility and present a fuel receipt to avoid refueling charges.

A valid driver's license in the customer's own name must be presented at the time of pick up. A mobile or digital driver’s license does not replace a valid physical driver’s license and Thrifty customers will still need to supply their hard copy license until further notice. The minimum age to rent a vehicle at most locations in the United States and Canada is 20 years of age. In Michigan, New York, and the province of Quebec, the minimum age to rent a vehicle is 18. Please see special Vehicle Requirements. Renters under 25 may be subject to an additional fee. International Renters must present a valid license from their country of residence. An International Driving Permit (IDP) is strongly recommended for a driver’s license that is in a language other than English. Renters with driver’s licenses issued outside of the United States must provide a valid passport. Learner Permits or Photocopies are NOT accepted.

Any changes to your reservation or rental may result in a change of rate or additional fees.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP100. If your online payment is less than GBP100, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP54.00. If you have paid less than GBP54.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP100. If you have paid less than GBP100, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.

Expert advice to make your journey go smoothly

Always ask for directions to the nearest petrol station to the rental drop-off location. Keep your fuel receipt as proof of refuelling.

Take time to familiarise yourself with the vehicle controls before leaving the car park

Fully inspect the vehicle for signs of damage and report them to the rental desk before leaving the car park

Ask for a map at the car rental desk

When visiting a location for the first time, always choose a safe parking spot like a supervised car park